FAQ's
1. What types of products do you supply?
We specialize in high-performance technology products, including networking equipment, security systems, access control solutions, and smart building technologies—all carefully selected for reliability and compatibility.
2. Who do you serve?
Our products are designed for professional integrators, contractors, and IT specialists working on residential, commercial, and industrial projects that require advanced connectivity and security solutions.
3. How can I place an order?
You can place an order directly through our website or by contacting our sales team at adrian@myitbrain.com. For bulk or custom orders, reach out to us for tailored assistance.
4. What are your shipping options?
We offer Standard Ground, 2-Day Expedited, and Next-Day Air shipping options. Free ground shipping is available for qualifying orders over $500 within the continental U.S.
5. Do you offer same-day shipping?
Yes! Orders placed before 2:00 PM (EST) on business days typically ship the same day. Orders placed after that time will be processed on the next business day.
6. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email so you can follow your shipment in real time.
7. What if my order arrives damaged or incomplete?
Please contact us within 3 business days of receiving your order. We’ll quickly investigate and resolve any issues, including replacements or refunds if necessary.
8. Do you offer technical support or product guidance?
Yes. Our team of experts is here to help with product selection, compatibility questions, and technical advice. Reach out to support@nexvolt.com for personalized assistance.
9. Do you accept returns?
Yes, we accept returns within 30 days of purchase for most unopened and unused products. Please see our Return Policy or contact us for return authorization and instructions.
10. Do you ship internationally?
While our primary market is the United States, we can accommodate international orders upon request. Please contact our team for a custom shipping quote and availability in your region.